Usetiful service runs on Hetzner, with services hosted in Germany, EU.
Usetiful stores and processes information of our clients (customers purchasing Digital Adoption Platform for their digital products) and their end-users (users of digital products provided by clients).
End-user information is stored and processed in the German data center of provider Hetzner. The sole purpose is to provide services to clients.
Client information is stored and processed with additional sub-processors.
To be the most secure, GDPR-compliant Digital Adoption Platform, Usetiful does not proactively collect, process or store information about your end users nor about your website. The Zero-knowledge design ensures the service can run fully anonymously.
If you decide to share information with us, for example to ensure reporting on different user segments, Usetiful does not build links to individual physical persons within the segments. You have full control over data shared with Usetiful.
We do not build customer profiles, track metadata about end-users or store unnecessary information in cookies unless our clients explicitly demand it to achieve their business goals. We never share or sell end-user information with any 3rd party, within or outside of European Union.
With privacy at heart, we appreciate that the same business objectives can be achieved with multiple approaches. Processing unnecessary information represents a liability for us and risk for our clients, therefore by default, we prefer to design our features with a zero-knowledge approach.