Customer Self Service

Reduce tickets. Unblock your customers with immediate assistance

Simple user assistance for customer self service

Simple user assistance

Smart tips are the most effective self-service method to assist customers with tricky parts or complex workflows. Errors are prevented as users are continually interacting with friendly contextual hints that show up as the user progresses through the product.

Interactive knowledge base for customer self service

Interactive knowledge base

Leverage your existing documentation and knowledge base articles. Let users access the knowledge base from anywhere in the application. Usetiful allows you to index your existing help articles together with the product tours, creating a single powerful place where users can search for help.

Customer self service onboarding

Self service onboarding

Introduce your product to users using Usetiful product tours and let them explore the application on their own. Your users will enjoy being able to focus on parts relevant for them, with their own speed and on their own terms. In the meantime you will save time and costs for training.

Customer Story

User activation increase by 25%

Calendify helps people to book appointments online. The team identified a problem that most users have never completed the setup of their accounts. The simple product tour from Usetiful’s Digital Adoption Platform helped users to use their accounts to its full potential. The completion rate of the account setup increased by 25% during just one month. Read the story →

Customer Story - Calendify

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